Lingmo Live Chat FAQs

FAQ_Lingmo_Lingmo Live Chat

What is Lingmo Live Chat?

Lingmo Live Chat lets your customers be in control of what language they chat in when using our live chat platform. Our live chat software translates between multiple languages allowing both customer and help centre agents to chat is their own native languages. Our technology translates the messages in Realtime leveraging IBM Watson. The translations are seamless and continuous to enable a better customer experience.

How does Lingmo Live Chat work?

Lingmo Live Chat has been created to allow foreign speaking customers to liaise with organisations without worrying about the language barrier. We have created a suite of services to choose from. You can start off with a 7-day free trial or move into a pay as you go option or a 12-month subscription model. For large businesses, we offer an Enterprise tier. To learn more, contact us here.

Can Lingmo Live Chat be used with existing Live Chats that do not offer translation?

Yes, we have built our software to work with your pre-existing live chat and our RESTFul API can be implemented to allow customers and agents to choose their individual native languages to converse in.

What is the difference between Lingmo Live Chat API and the Lingmo Live Chat Plugin?

We offer two options for implementation. An API Key and Plugin.

The API key provides the translation for pre-existing Live Chat system. If you have a live chat already on your website but it doesn’t allow customers to write in their own native language you would simply integrate our RESTFul API.

The Plugin is an entire Live Chat software solution developed for clients with no live chat system in place on their website. This simply requires you to active the plugin on your website and start using the chat system. This gives you access to the customer pop up window, the client agent chat window and backend dashboard to show reporting and analytics.

How do I get started with Lingmo Live Chat?

We have made Lingmo Live Chat easy to use and simple to get started. Once you register for our free trial you will be pointed to our site with your unique URL and will be able to use the service free for 7 days. When you go onto a paid service, you will be given an API Key to implement onto your website and once implemented you can start chatting with your customers. If you choose the Enterprise solution, we will customise the service for you. To learn more about our Enterprise solution please contact us here.

Do I need to enter my credit card details for the free 7-day trial?

No. You don’t need to provide any credit card details for the free trail.

How does the translation function work?

When the customer activates a live chat conversation, they will be prompted to select their language from the dropdown box. Once one of the 80 languages are selected, customers can start typing in their native language. Once they press send, the message is sent to the customer representative and translated into their chosen language for them to read. The agent replies in their own native language and the message is translated back into the customer’s language for them to read. This all happens in Realtime and is contextually translated with an 98% accuracy.

What languages do you offer?

See our full list of languages here.

How much does Lingmo Live Chat cost?

Lingmo Live Chat has 4 pricing models. We have made it accessible no matter what size your business is. See our pricing models here.

What is the minimum contract period?

There is a 12-month minimum contract. We have a 12-month contract licence because we offer a tailored and customised service for our clients.

How do I add the chat feature to my website?

Depending on if you have a live chat system already in place, we offer two options: an API Key or a Plugin. An API key is built for clients with a live chat system already and a plugin is built for clients without. After you register, you will receive implementation instructions depending on what service you require for your website integration.

Do you offer reporting and analysis?

Yes, you can monitor agent usage, chat history and much more! The analytics can be customised to suit your business needs. These features are available for Platinum and Enterprise tiers.

Does Live Chat work after hours?

If you are using our Plugin you can set a message informing your customers of your operating hours and offer an email option for them to contact you. If you use our translation API, your Live Chat operator would need to be contacted regarding this feature.

Do you offer a Proof of Concept?

Yes, we offer a paid proof of concept for a 2-month period that can be implemented onto your website with access to all the functions and features of our Platinum tier.

Can Lingmo Live Chat support multiple websites?

Yes, our Platinum tier and Enterprise tier allow you to use our translation service on multiple websites.

Can I host Lingmo Live Chat on my own servers?

No. Lingmo Live Chat is a cloud-based solution built on IBM Cloud. This allows Lingmo to continually update and enhance the software, trouble shoot and maintain the servers.

Will Ad-Blocker or Pop-Up Blocker be an issue?

No, Ad-Blocker/Pop-Up Blocker will not be an issue for customers, administrators and agents when using Lingmo Live Chat.

What operating system platforms and browsers is Lingmo Live Chat Compatible with?

Lingmo live Chat has been tested to work with: Microsoft Windows 98, 2000, XP, Vista, Windows 7, Linux, Windows 8, Windows 8.1, Windows 10 and Mac OS/X. Lingmo Live Chat supports all major browsers and platforms both on PC and Mac.

The answer I need is not here, what do I do?

We are sorry to hear this. Please contact us and one of our friendly team members who will be able to assist you.

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