Lingmo Translate One2One FAQs

What is Lingmo Translate One2One?

Lingmo Translate One2One is a translation earpiece that allows face to face conversations to be translated between 2 languages. Users each have an earpiece and can speak in their own native language with translations happening between users in Realtime.

 

How does the Translate One2One work?

Translate One2One works by translating between two languages. After selecting the desired languages from our 29 languages, the earpieces are placed on each user’s head. The user then taps the earpiece screen, speaks, releases their finger and the translation is played in the foreign speaking person’s earpiece. They can reply by pressing their screen, speaking and releasing their finger from the screen to send the translation to the other person.

 

When do I know when to start speaking?

After you have pressed the flag you will hear a beep which is the prompt to start speaking. You will have approx. 2 seconds after the beep to start speaking. If you take longer than 2 seconds to start your conversation, simply repeat the process within the given timeframe.

 

How does the secondary user operate the earpiece?

The secondary user will hear the conversation through their earpiece and can reply by touching their screen and speaking. The secondary person will need to be standing within one metre of the primary user.

 

How will I know which earpiece to use in what region?

Translate One2One allows users to use the earpieces around the world however due to different frequencies the primary earpiece can only be used to enable the function of translation. The earpiece marked with 1900 sticker is the primary earpiece to use with a SIM if you are in the Western Hemisphere. The earpiece without the sticker is for primary use in Europe, Asia, Africa and Oceania.

The secondary earpiece is connected via Bluetooth to the primary earpiece and doesn’t require a SIM card.

Only the primary earpiece requires a SIM Card.

Does a SIM Card come with my Translate One2One?

No. You will need a Micro SIM compatible to the country you are in. The Micro SIM dimension is 12mm x 15mm. Why not purchase our Lingmo Travel SIM that works in over 190 countries and gives you incredibly low international roaming rates? Learn more about Lingmo Travel SIM here.

 

Why does Translate One2One need a SIM card to make it operate?

Translate One2One was designed so the user did not have to rely on Wi-Fi or Bluetooth connectivity to operate. A SIM Card provides faster translation time however if you are in an area with strong internet connection service the earpieces will also work well with WIF-FI.

 

How are the quality and accuracy of the translations measured?

Accurate translation is born from having superior speech recognition software. We know there are a number of variances that can affect good translation, so we have built a system that includes noise cancelling array microphone software and AI translation that detects nuances and dialects. Lingmo has several systems in places to continually manage and ensure consistent accurate translations are delivered to our customers. Our audit system checks for accuracy, fluency, terminology, grammar and contextual understanding. Asides from the AI always learning and becoming smarter the more it is used, we also continually perform enhancements to improve the accuracy and translations.

 

How fast will Translate One2One translate a conversation?

The translation will happen in Realtime depending on the internet connection. For the best results, we recommend using a SIM Card.

 

What features does the Translate One2One have?

Translate One2One can translate between 29 languages identifying both phrases and statements simultaneously

It is run from the Android Operating System and therefore Translate One2One can make phone calls, send/receive text message, send/receive emails, browser the internet and much more!

 

Does Translate One2One require a phone app to work?

No. The Translate One2One earpieces are independent from a smart phone or app and work off a mobile SIM card instead.

 

Can Translate One2One be used offline?

No, Translate One2One requires an active internet connection.

 

What do you do if you get a Push Update notification?

From time to time, Lingmo International will send software updates as and when they become available. These updates can be done by following the prompts.

 

What is the return policy?

If you believe your device is faulty please email talk2me@lingmo.global

Returns will only be accepted if the entire Translate One2One Travel Pack is received in protective packaging to Lingmo International Pty Ltd, PO Box 6021 West Gosford NSW 2250 Australia. All postage, taxes and import taxes to be covered by the user.

 

How long is the warranty?

Translate One2One has a 12-month manufacture warranty.

 

The answer I need is not here, what do I do?

We are sorry to hear this. Please contact us and one of our friendly team members who will be able to assist you.

 

 

 

 

Interested to learn more about Lingmo Translate One2One?