Reach your global audience in Realtime
Multilingual Live Chat software to improve your customer service
Intuitive multilingual customer support
Translate customer support tickets between 80 languages by implementing our translation for customer service teams into your pre-existing Live Chat platform. Quickly revolutionises customer loyalty, experience and engagement. Lingmo makes it super easy cover 80 languages with one live chat platform.
Lingmo Translate for LiveChat translates LiveChat customer support tickets in Realtime. To use this multilingual customer support software, activate the Lingmo Translate Plugin for LiveChat in the marketplace then customers and customer service agents can send and receive support tickets in their native languages. View our user guide here.
So how does it work?
Translation for customer service made easy. The process is simple, fast and accurate. It allows both the customer service agent and website visitor to concentrate on the conversation without worrying about translating and decoding the support tickets and chats.
Both agents and website visitors each select their native language to chat in and our technology translates between those chats.
After integrating the software onto your live chat platform, consumers can select and type in any of the displayed 80 languages. Once a chat is sent to the agent, the agent receives the chat translated into their own pre-selected language. The agent types a reply in his/her own native language and it is translated back into the consumer’s language for them to read and reply.
* Retain, engage and transform global audiences.
* Improve customer experience and loyalty.
* Grow international market share and expand market research.
* Improve ROI, increase sales and decrease costs.
* Seamless integration with pre-existing Live Chat platforms.
Understand your customer needs
72% of consumers are more likely to buy a product if they have information in their own language. With our multilingual software, foreign speaking consumers easily read and respond to support tickets in their own language. This results in a proficient customer experience.
AI Trained business terminology
Help customers gain better understanding of your products by training our AI to recognise specific business terminology. Simply provide us with your content and our AI will do the rest.
Speak your customers’ native language
Only 20% of world’s population speak English. Most live chat systems only communicate in English. This means business are missing out reaching potential foreign speaking consumers. Integrating our multilingual Live Chat software can overcome this challenge!
Respond to multiple support tickets
An exceptional service is key to any customer support provider. Translated support tickets will always be shown in the customer service agents language making it easy for them to read and reply to. Leaving your agent to do their job while our technology does the translating.