LINGMO SUPPORT

Lingmo Support and FAQs_Frequent Asked Questions

We are here to support you with Lingmo Translation services, software and products

Browse our FAQs, product user manuals and video tutorials.

Contact Support

Support hours: Monday to Friday 8am – 5pm AEST.

Lingmo International has a one business day response time for support inquiries, we can be reached at tech support .

Maximum time a customer can expect to wait for the first human response is one business day (24 hours)

Frequently Asked Questions

Website Translation software

  • What is Lingmo Translator for Wordpress websites?

    Lingmo Translator for Wordpress websites is a translation plugin that automatically optimises your Wordpress website to be translated into 80 languages making your site multilingual.

    Lingmo Translator has been designed to translate entire webpages into other languages to enhance your customer’s satisfaction and experience. It will also help your business reach a broader international customer base.

    Combining Lingmo’s cutting edge AI with natural machine learning, translations are contextually accurate so you get accurate translations no matter what language the website is translated into.

  • Is Lingmo Translator FREE?

    Yes, Lingmo Translator is Free! We offer a free version and paid versions via subscription model. Unlike other translation plugins, we use our own Lingmo API’s and own AI powered translation software. We don’t limit the languages you can translate between with the free and paid versions. Our paid versions are based on the number of words translated per month.

  • How is it priced?

    We offer a plan to suit all size businesses. Why not trial the plugin for free and if you need more words translated you can seamlessly upgrade onto a plan to suit your budget and needs. See our pricing for Lingmo Translator here

  • Which languages are supported?

    See our full list of 80 languages here

  • What is the differnce between the free version and paid version?

    The Free version and paid version offer the same multilingual capabilities. Both offer 80 languages for websites to be translated into, both leverage AI contextual translations and both translate webpages into Realtime. The Free version has a limited word count and to extend these a paid version is required. 

    Check out our pricing plans here.

  • What do I do about updates?

    Nothing. We take care of those and it will all happen automatically. Any updates won’t affect your usage.

  • What happens if I go over my plan limit?

    If you go over your word limit during the month, we will automatically upgrade you to the next plan so your website can keep being translated. You will be charged pro-rata and we will notify you via your customer portal. To find out more, click here.

  • Not found your answer?

    We are sorry to hear this. Please contact us and one of our friendly team members who will be able to assist you.

Live Chat Translation Software

  • What is Lingmo Live Chat Translation software?

    Lingmo Live Chat translation software lets your consumers and live chat agents be in control of what language they prefer to chat in when performing a live chat interaction. Agents and consumers can both chat in different languages retrospectively and our translation software will translate the chats between parties in Realtime. 

  • How does Lingmo Live Chat work?

    Lingmo Live Chat has been created to allow foreign speaking consumers to liaise with organisations without worrying about the language barrier. We provide your business with the translation software that integrates with your pre-existing live chat software. Agents and consumers each select their native language to type in and receive chats in. Chat interactions are translated between the two languages.  

  • Do you offer an API and Plugin?

    Yes. Let us know what live chat system you are using and we will tell you which application is best.

  • How do I get started with Lingmo Live Chat?

    It is simple to get started. Simply select a subscription plan and we’ll send you all the relevant information to implement our software onto your live chat software.  View our subscription and pricing plans.

  • How does the translation function work?

    When the consumer initiates a live chat conversation, they will be prompted to select their language from the dropdown box. Once one of the 80 languages are selected, consumers can start typing in their native language. Once they press send, the message is sent to the customer service agent and translated into their chosen language for them to read. The agent replies in their own native language and the message is translated back into the customer’s language for them to read. This all happens in Realtime and is always contextually translated.

  • How do I add the chat feature to my website?

    You will receive implementation instructions after you have subscribed to our service.

  • Can I host Lingmo Live Chat on my own servers?

    No. Our translation software is a cloud-based solution built on the Cloud. This allows Lingmo to continually update and enhance the software, trouble shoot and maintain the servers.

  • Not found your answer?

    We are sorry to hear this. Please contact us and one of our friendly team members who will be able to assist you.

Chatbot Translation Software

Lingmo RESTful APIs

  • What is Lingmo RESTful API?

    Lingmo Translation API is an automated translation software leveraging AI that translates content in Realtime into 80 languages. We help companies interact with their foreign speaking consumers. Our customised solution can translate text to text, speech to text, text to speech and speech to speech. 

  • Can you provide an example of where Lingmo API is being used?

    Our translation API is being used by different industries globally to perform Realtime translations. We work with tourism, hotels, airlines, theme parks, media companies, banks and more and deliver custom developed solutions to help those businesses interact with foreign speaking consumers. 

  • What integrations are supported?

    Our solution supports integration in we, desktop, mobile, IoT, AR and VR applications. It has a RESTFul interface with OAuth 2.0 security.

  • How does Lingmo Translation API work?

    Lingmo translation API leverages AI and our own Neutral Machine Translation. Our custom-built translation architecture has been developed to recognise the subsets required for Realtime contextual translation that detect nuances, slang and native dialects as well as grammar and punctuation. 

  • How are the quality and accuracy of the translations measured?

    Lingmo has several systems in places to continually manage and ensure consistent accurate translations are delivered to our customers. Our audit system checks for accuracy, fluency, terminology, grammar and contextual understanding. Asides from the AI always learning and becoming smarter the more it is used, we also continually perform enhancements to improve the accuracy and translations.

  • Can Lingmo Translation API be trained to recognised industry specific terminologies?

    Yes, we can customise our system to meet your business needs and train our software to recognise industry specific terminology. For more information about this, please contact us.

  • How much does Lingmo API cost?

    Lingmo RESTFul API is subscription-based translation service. We provide a transparent usuage model so you know exactly what you are being charged for. We don’t charge extra for different languages; all languages get the same level of service. 

  • Can I use my subscription on more than one chatbot?

    No, our subscription model is priced per single chatbot. If you have more than one chatbot you will need to purchase an individual subscription for each chatbot.

  • Not found your answer?

    We are sorry to hear this. Please contact us and one of our friendly team members who will be able to assist you.

Voice Messaging Translation

  • What is Talk2You - Voice Messaging Translation Software?

    Talk2You is a voice messaging platform that translates messages between users that speak another language. The  iOS and Android application enables cross border communication to happen without language barriers. This platform is widely used by businesses with an international presence.

  • How does Talk2You work?

    Download the application onto your smart phone. Simply speak into the phone (in your native language) and send the voice message to your chosen recipient. The voice message will be translated and delivered to the recipient in their native language. The recipient can return the message and it will be delivered back in the other users native language for them to hear.

  • How do I know if the recipient has received my message?

    Like a SMS, once the message has been sent, it will appear in the chat screen you have with the recipient. They will be able to see the screen like yours except their message notifications will show in their native language.

  • Can people from another country get my voice message?

    Yes, Talk2You has been designed to be sent to people in different countries. As long as there is an active internet connection your recipients can receive voice messages anywhere in the world.

  • How long does it take for a recipient to receive a message from across the world?

    We have designed this software to send/receive message in Realtime, so it stimulates a real face to face conversation. However, poor internet connection will hinder the speed of receiving and sending messages so therefore we recommend you have an active 4G/5G or Wi-Fi connection or use Lingmo Travel Sim in your smart device if you are travelling internationally.

  • Will Talk2You understand my accent?

    Yes, using a combination of AI and Lingmo’s custom built translation software, Talk2You can detect many nuances, slang and dialects. It is recommended that the input is clear and concise to result in the best translation being received.

  • Can Talk2You be used offline?

    No, Talk2You always requires an active network connection to enable contextual and accurate translations. Lingmo do not offer an offline translation service because translations are poor quality.

  • How does the group chat work and how many people can be in a group chat?

    This is great feature for people who need to get a voice message out to a large group of people located around the world who speak different languages.  After creating a group chat, a single voice message is translated into each of the user’s native language to enable them to hear the message. There can be up to 1000 people in a group chat at one time and users are identified by their username in the chat!

  • Not found your answer?

    We are sorry to hear this. Please contact us and one of our friendly team members who will be able to assist you.

Time2Translate Smartwatch

  • What is Time2Translate?

    Lingmo Time2Translate is a Realtime translation smartwatch that allows face to face conversations to be translated between different languages. The smartwatch owner uses the smartwatch as a portable translator by directly speaking into the smartwatch and hearing the translation played from the smartwatch. The other person can then reply by speaking into the smartwatch. The smartwatch come with 29 languages and 100’s of language pairs.

  • How does the Time2Translate work?

    Time2Translate Smartwatch translates between two languages. On the smartwatch after selecting the desired languages from our 29 languages, the smartwatch is ready to translate. The user presses on the screen of the watch, speaks, releases their finger and the translation is played from the smartwatch. The other person can reply by pressing the smartwatch screen, talking and then release their finger from the screen to play the translation in the first users’ language.

  • Does Time2Translate use AI to translate?

    Yes. Time2Translate is build by Lingmo and leverages IBM Watson from the IBM Cloud. The AI makes the translation contextually accurate, detects nuances and dialects and the AI becomes smarter the more it is used.

  • What is the difference between the Lifestyle and Executive Smartwatch?

    Both the smartwatches can translate between 29 languages. The lifestyle smartwatch has a camera and a slightly smaller battery than the Executive. The Executive has stainless steel case, a leather strap and larger battery capacity. It also has a secondary translation software that allows users to send voice messages to other users who speak a different language and the voice messages are translated into the other users’ languages before they arrive in their inbox. The software called Talk2You can be used between users anywhere in the world.

  • Does Time2Translate require a smartphone and app to work?

    No. Time2Translate works independently from a smartphone and therefore doesn’t need a smartphone or app to work. Time2Translate is operated on an Android operating system and has a SIM port in the rear of the Smartwatch. The smartwatch can use a SIM card or be operated directly from an active WI-FI connection.

  • Does a SIM Card come with my Time2Translate Smartwatch?

    No. You will need a Nano SIM compatible to the country you are in. Why not purchase our Lingmo Travel SIM that works in over 190 countries and gives you incredibly low international roaming rates? Learn more about Lingmo Travel SIM here.

  • Why does Time2Translate need a SIM card to make it operate?

    Time2Translate was designed so the user did not have to rely on Wi-Fi or Bluetooth connectivity to operate. A SIM Card provides faster translation time however if you are in an area with strong internet connection service the earpieces will also work well with WIF-FI.

  • How fast will Time2Translate translate a conversation?

    The translation will happen in Realtime depending on the internet connection. For the best results, we recommend using a SIM Card.

  • Can Time2Translate be used offline?

    No, Time2Translate requires an active internet connection.

  • What is the return policy?

    If you believe your device is faulty please email us here.

    Returns will only be accepted if the entire Time2Translate Smartwatch is received in protective packaging to Lingmo International Pty Ltd, PO Box 6021 West Gosford NSW 2250 Australia. All postage, taxes and import taxes to be covered by the user.

  • How long is the warranty?

    Time2Translate has a 12-month manufacture warranty.

Lingmo Transcription

  • What is Lingmo Transcription?

    Lingmo Transcription is an automated transcription service that transcribes audio files into any of our 80 text languages. You can now contextually and accurately transcribe WAV and MP3 files into text files. This service can be used via our custom-built interface. 

  • How does Lingmo Translation API work?

    The WAV or MP3 files are uploaded into our Lingmo Transcription system and transcribed into the desired text language.

    Our custom-built translation architecture has been developed in combination with our speech recognition software to detect the speaker’s nuances, slang and native dialects. This enables the transcription to be accurately and consistently transcribed.

    Lingmo transcription leverages AI, our speech recognition technology and our own Neutral Machine Translation to recognise the subsets required for Realtime contextual transcription and translation. 

  • What languages do you support?

    Lingmo currently support 29 voice languages and 80 text languages plus hundreds of languages pairs. Our system enables you to transcribe in 29 voice languages and up to 80 text languages. You don’t need to only translate/transcribe from/to English either, our system can transcribe between other language pairs too.

    See the list of our languages here

  • How long do transcriptions take?

    Our software transcribes in Realtime. However, it will be dependent on the quality of the input audio file. If there is any distortion in the speech, background interference or video quality the transcription may take longer because the quality of the file is something Lingmo cannot control.

  • How are the quality and accuracy of the translations measured?

    Lingmo has several systems in places to continually manage and ensure consistent accurate translations are delivered to our customers. Our audit system checks for accuracy, fluency, terminology, grammar and contextual understanding. Asides from the AI always learning and becoming smarter the more it is used, we also continually perform enhancements to improve the accuracy and translations.

  • Can Lingmo Transcription be trained to recognised industry specific terminologies?

    Yes, we can customise our system to meet your business needs and train our software to recognise industry specific terminology. This information would need to be provided prior to the commencement of any transcription. For more information about this, please contact us.

  • How much does Lingmo Transcription cost?

    Lingmo Transcription is priced per minute per language. To learn more about our process please contact us.

  • Not found your answer?

    We are sorry to hear this. Please contact us and one of our friendly team members who will be able to assist you.

Lingmo Translate App

  • What is Lingmo Translate?

    Lingmo Translate is an iOS and Android application that allows the user to Translate between 29 different languages in Text to Text, Speech to Text, Text to Speech and Speech to Speech.

  • How much does it cost to use Lingmo Translate?

    Lingmo Translate is free download. The first 20 translations free. Thereafter the service goes onto a monthly subscription plan of USD $1.99 a month for unlimited translations. Cancel at anytime.

  • What languages does Lingmo Translate offer?

    Lingmo Translate offers 29 voice and text languages across Text to Text, Speech to Text, Text to Speech and Speech to Speech.

    See our list of languages here. 

  • Can people from another country get my voice message?

    Yes, Talk2You has been designed to be sent to people in different countries. As long as there is an active internet connection your recipients can receive voice messages anywhere in the world.

  • Does Lingmo Translate need an active internet connection?

    Yes, Lingmo Translate requires an active network connection in order to function. This includes a Wi-Fi network, SIM card or other mobile devices Hotspot.

  • Will Lingmo Translate understand my accent?

    Yes, using a combination of IBM Watson AI and Lingmo’s custom built translation software, our service can detect many nuances, slang and dialects.

  • How fast is the translation?

    Lingmo Translate will translate instantly but needs an active internet connection. For faster translation a good internet connection must be present ideally 4G or 5G, Wi-Fi or inserting Lingmo Travel SIM data into your device if you are travelling internationally.

  • Do you offer offline translation?

    No, Lingmo software will only work online. We don’t offer offline translation because the translation quality is poor and not accurate.

  • Do you have a refund policy?

    Refunds for Lingmo Translate are governed by the app store (iOS or Android). You can view the refund policies on their respective websites

  • Not found your answer?

    We are sorry to hear this. Please contact us and one of our friendly team members who will be able to assist you.

Translate One2One Earpiece

  • What is Lingmo Translate One2One?

    Lingmo Translate One2One is a translation earpiece that allows face to face conversations to be translated between 2 languages. Users each have an earpiece and can speak in their own native language with translations happening between users in Realtime.

  • How does the Translate One2One work?

    Translate One2One works by translating between two languages. After selecting the desired languages from our 29 languages, the earpieces are placed on each user’s head. The user then taps the earpiece screen, speaks, releases their finger and the translation is played in the foreign speaking person’s earpiece. They can reply by pressing their screen, speaking and releasing their finger from the screen to send the translation to the other person.

  • When do I know when to start speaking?

    After you have pressed the flag you will hear a beep which is the prompt to start speaking. You will have approx. 2 seconds after the beep to start speaking. If you take longer than 2 seconds to start your conversation, simply repeat the process within the given timeframe.

  • How does the secondary user operate the earpiece?

    The secondary user will hear the conversation through their earpiece and can reply by touching their screen and speaking. The secondary person will need to be standing within one metre of the primary user.

  • How will I know which earpiece to use in what region?

    Translate One2One allows users to use the earpieces around the world however due to different frequencies the primary earpiece can only be used to enable the function of translation. The earpiece marked with 1900 sticker is the primary earpiece to use with a SIM if you are in the Western Hemisphere. The earpiece without the sticker is for primary use in Europe, Asia, Africa and Oceania.

    The secondary earpiece is connected via Bluetooth to the primary earpiece and doesn’t require a SIM card.

    Only the primary earpiece requires a SIM Card.

  • Does a SIM Card come with my Translate One2One?

    No. You will need a Micro SIM compatible to the country you are in. The Micro SIM dimension is 12mm x 15mm. Why not purchase our Lingmo Travel SIM that works in over 190 countries and gives you incredibly low international roaming rates? Learn more about Lingmo Travel SIM here.

  • Why does Translate One2One need a SIM card to make it operate?

    Translate One2One was designed so the user did not have to rely on Wi-Fi or Bluetooth connectivity to operate. A SIM Card provides faster translation time however if you are in an area with strong internet connection service the earpieces will also work well with WIF-FI.

  • Does Translate One2One require a phone app to work?

    No. The Translate One2One earpieces are independent from a smart phone or app and work off a mobile SIM card instead. The earpiece needs an active connectivity to work. It can not be used offline.

  • What do you do if you get a Push Update notification?

    From time to time, Lingmo International will send software updates as and when they become available. These updates can be done by following the prompts.

  • What is the return policy?

    If you believe your device is faulty please email us. 

    Returns will only be accepted if the entire Translate One2One Travel Pack is received in protective packaging to Lingmo International Pty Ltd, PO Box 6021 West Gosford NSW 2250 Australia. All postage, taxes and import taxes to be covered by the user.

  • Not found your answer?

    We are sorry to hear this. Please contact us and one of our friendly team members who will be able to assist you.

Zoom Chat

  • Does everyone in the Zoom Chat need to have Lingmo Translate downloaded?

    Ideally yes if you want to receive and send multilingual chats. If only the host has the Lingmo Translate for Zoom Chat downloaded they will be able to receive and send translated chats. Particpants that do not have Lingmo Translate downloaded will not be able to reply using Lingmo Translate.

  • Can the host select the participant's native language?

    Yes. The host is able to select the language for all the individual participants in a chat. They do this by clicking on the participant’s name and typing “/lingmo yourlang” and then can select the language.

  • How does it work?

    The command “/lingmo {command}” activates the translation for the users. If the “/lingmo” command is not typed, the translation will not happen and the chat will be sent as a normal chat.

    For instructions please go to our Zoom Chat support page here. 

  • The translation is not working

    Please check you have registered, received an active authorisation code  and copied that into your Zoom account.  For the translation to work,  “/lingmo” {followed by a command} must be used at the start of each individual message/chat. If you have not downloaded Lingmo Translate the “/lingmo” command will be invalid.

  • How many languages are available?

    Currently we have 80 languages to choose from. The Zoom host and participants can select their own languages to chat in. See our full list of languages here. 

  • Can I use the subscription for more than one account?

    No, our subscription model is priced per host/ per account. However, your monthly subscription will work when you are both a host and a participant in another chat group.  

  • More support for Zoom Chat

    Please visit our support page for Zoom Chat

  • Not found the answer to your question?

    We are sorry to hear this. Please contact us and one of our friendly team members will be in contact.

Languages

  • What languages do you offer?

    Currently we have 80 languages to choose from. Consumers and customer service agents can each choose their own languages respectively to conduct Live Chat chats in. See our full list of languages here. 

Support Videos

How to use Lingmo Translate App

Setting your favourite language pairs

Lingmo User Manuals

User Manuals

Still can’t find the answer you are looking for?

Please contact us,  we are always happy to help!

We’re always happy to help answer any questions. Please drop us an email or use our Live Chat to contact us

Email Us